IT / Marketing / Process Manager

• Solely responsible for managing the company’s IT environment through Microsoft 365, maintaining strong security controls and correct user access permissions.
• Administer user accounts, shared drives, and access controls to support compliance and protect data integrity.
• Install, configure, and troubleshoot hardware and day-to-day IT issues to keep the business running smoothly.
• Proactively monitor performance and security, applying updates and best-practice improvements to safeguard company systems.

• Develop and deliver digital marketing activity to improve brand presence and drive engagement.
• Manage the company’s social media across Facebook, Instagram, LinkedIn, and TikTok, creating campaigns and content aligned to business goals.
• Oversee Google Ads, optimising spend and performance to maximise ROI.
• Continuously test new ideas and approaches to strengthen online visibility and reach.

• Lead e-commerce operations across Amazon, eBay, DIY.com, The Range, ManoMano, and the company’s Magento 2 website.
• Use Linnworks to centralise product listings, stock control, and order management, ensuring accuracy and efficiency across all channels.
• Implement process improvements to streamline workflows, reduce errors, and improve the customer experience.
• Monitor marketplace trends and competitor activity to identify opportunities and maintain a competitive edge.

• Strategic thinker with hands-on technical capability
• Strong multi-disciplinary management (IT, marketing, e-commerce, process)
• Security- and compliance-focused, with close attention to detail
• Skilled in digital marketing execution and e-commerce optimisation

• Managed daily operations across the retail store and online channels, ensuring orders, customer queries, and in-store activity were handled efficiently.
• Implemented practical routines and controls to keep the business organised, responsive, and customer-focused.
• Oversaw stock handling, merchandising, and operational standards to support sales and reduce avoidable issues.

• Managed staff performance, rotas, and day-to-day leadership, ensuring the team delivered strong service and maintained high standards.
• Supported training and development to improve product knowledge, consistency, and customer handling.

• Managed purchasing and maintained supplier relationships, buying directly from brands including Sony, Kenwood, and Connects2.
• Balanced availability, pricing, and demand to maintain healthy stock levels and reduce missed sales opportunities.
• Ensured the product range aligned with customer needs and market demand.

• Supported sales growth by ensuring product presentation, availability, and customer experience were strong across both in-store and online.
• Helped drive consistency between retail and e-commerce operations so customers received the same standard of service regardless of channel.

• Confident operational leader with strong commercial awareness
• Experienced in supplier purchasing and stock control
• Hands-on, proactive management style
• Strong focus on customer experience and team standards

E-commerce Manager

• Managed and improved the company’s online presence across Amazon, eBay, social media, and a Magento 2 web store.
• Restored consistency and accuracy across product data, pricing, and availability to protect sales performance and customer experience.
• Monitored account health, listing compliance, and operational issues that impact visibility and conversion.

• Used Linnworks to manage channel connections and centralise product listings, stock control, and order processing.
• Supported/maintained the integration between Linnworks and MAM Software to keep inventory accurate and reduce overselling, delays, and manual admin.
• Improved workflows for product onboarding, listing updates, and ongoing catalogue maintenance.

• Identified where sales were being lost (listing errors, stock mismatches, channel issues) and implemented fixes to recover performance.
• Introduced clearer processes to reduce repeat issues and improve day-to-day efficiency across the e-commerce function.

• Strong Linnworks knowledge with hands-on recovery experience
• Confident in managing multi-channel operations under pressure
• Detail-focused on stock accuracy, listings, and performance
• Experienced in integrating e-commerce operations with MAM systems

Head of E-commerce

• Managed online trading and order fulfilment for official accessory ranges for Vauxhall, Hyundai, Fiat, and Alfa Romeo across Amazon (Prime), eBay, and dedicated Magento websites.
• Ensured listings were accurate, compliant, and optimised—covering titles, item specifics, imagery, fitment information, pricing, and promotions where applicable.
• Monitored channel performance and maintained high operational standards across multiple brand storefronts.

• Used Linnworks to manage listings, stock allocation, and order flow across all channels, keeping inventory accurate and reducing overselling and fulfilment errors.
• Built and maintained structured workflows for product onboarding, updates, and ongoing catalogue maintenance across marketplaces and websites.
• Linnworks was linked directly to MAM Software, which was used for warehouse management and accounting.

• Managed stock control using MAM Stock Software Management.
• Maintained accurate stock records and supported efficient replenishment and availability across all sales channels.

• Held regular progress meetings with manufacturer representatives, providing updates on performance, improvements, and operational priorities.
• Ensured each brand’s online presence met expected standards while supporting commercial growth.

Reason for leaving
Following a change in leadership and strategy after the owner’s passing, the business moved away from e-commerce and reduced investment in the function, so I chose to pursue a role with a stronger long-term digital growth focus.

• Strong multi-channel trading and catalogue leadership
• Experienced with Linnworks for centralised marketplace/website control
• Confident in managing inventory accuracy across systems
• Strong stakeholder management with major manufacturer partners